the Receptionists are dedicated to creating real, meaningful connections with your callers. Your team at the Receptionists can answer and connect calls to you when and where you want, take messages, answer common caller questions, schedule appointments, delight callers in English and Spanish, return calls on your behalf, screen for solicitors, answer live chats and more. It’s like having a full-time, onsite receptionist at a fraction of the cost.
All of our friendly, US-based virtual Receptionists work safely from home in Orlando and Houston. Our corporate team work out of Orlando, FL
the Receptionist's US based agents are the best in the business. the Receptionists hire only exceptional service professionals who love making others happy, then give them training and technology tools to handle your calls with the perfect mix of friendliness and professionalism.
Anywhere in the United States, Canada, and the US Caribbean.
Please see our Pricing page and Terms of Use. Or just give us a call at (800) 645-3515! Our team would be delighted to answer all your questions.
Our Customer Support team is happy to adjust your billing plan for the next billing cycle — just give us a call or send us an email!
Any non-spam/solicitation call over 30-seconds is counted as a call. As an example, if a call is ten seconds long, it will NOT count towards your minutes.
Absolutely! The Receptionists app features a record of your monthly usage, so you can easily track your receptionist calls.
Nope! At the Receptionists, we pride ourselves in earning your business month after month by delivering exceptional service. To cancel, simply call (800) 645-3515 or email us at support@theReceptionists.com. If you cancel during an introductory period during which we offer a free trial, your cancellation is effective immediately. Otherwise, your cancellation is effective at the end of the then- current monthly billing period.
Additional minutes are charged the per call rate for your plan and you’re welcome to change your plan at any time. the Receptionists app will show an alert that indicates when you have used 80% of the minutes in your current plan, and another when you have used 100%.
Answering services are often easily recognizable as a “service.” They typically perform only the simplest tasks, such as forwarding messages, and can be impersonal. Virtual receptionists, on the other hand, are real people who sound as if they’re right in your office, transferring calls to you live, and relaying vital information to callers.
Just give us a ring at (855) 628-9568 or complete this sign-up form to connect with a friendly expert member of our team. That team is available Monday to Friday, 8am to 6 PM Eastern.
Yes! Our team is immediately available when you sign up, you let us know during which hours you want live answering. When we’re answering live, your callers will always be greeted by a cheerful, professional Receptionist – never by a recording! Outside of your live answering hours, we provide several options, at no additional charge!
We certainly do! Our Virtual Receptionists are happy to place calls to gather or relay information or confirm appointments on your behalf.
24/7-365*
You sure can! Simply forward your existing phone number to us all the time, part of the time, or on a delayed basis.
For most businesses, it’s as simple as dialing a code from your office phone! Our Onboarding Specialists or Customer Support team will gladly walk you through the process.
We provide you an assigned phone number with your local area code*.

You have 3 options:

1. You can either forward your calls to this number using your existing phone provider.

2. You can publish this assigned phone number on your website, marketing materials, etc. (but note, we retain ownership of this number, and cannot port it out to you in the future).

3. If you don’t already have a phone number for your business, we highly recommend purchasing an affordable phone number from a provider like Phone.com, ringcentral.com, grasshopper.com or google my business. You can forward this number to us, and publish this phone number on your website, marketing materials, etc.

Yes, we can! Our Virtual Receptionists can transfer calls to any phone number you wish (other than the one forwarded to the Receptionists), whether it’s an office line, home line, or cell phone. (Additional fees may apply for numbers outside of North America.) Many customers give us multiple phone numbers so that we have a variety of ways to reach them.
We encourage you to keep us updated as to your status. When you sign up, our expert Onboarding Specialists will talk through how you want your calls handled when you’re available and when you’re not (i.e., your “normal call handling instructions”). And then you can “update your status” whenever you’d like to make a temporary change – think of it as whatever you’d say when you tap your receptionist on the shoulder as you walk out the door or into a meeting. For example: “I’ll be in court until 3:30 pm, please hold all calls”, “I’m going to be working from home today, so try me forward calls to my cell”, or “Let callers know I’ll be on vacation this week and send my calls to Lisa”. Knowing your status helps us get your calls to you when you want them and provides peace of mind for your callers when you’re not available by letting them know when they might expect to hear from you.
When you’re unavailable, our Virtual Receptionists can take a message, transfer to voicemail, or offer the caller the choice between the two—whichever you prefer. They can even transfer the call to someone else if you prefer!
Your messages will be available online and in the app and may be emailed and/or texted to you as well. (If you opt to have us use the voicemail at your office or on your mobile phone, those messages will be found there.) For HIPAA compliant receptionist service, please see HIPAA specific information below.
The primary difference is that with HIPAA compliant service, messages and caller information will not be emailed and/or texted to you, but rather will be available via a secure method. More specifically:

● Your messages, voicemails, and call details will be available in the Receptionville app which provides notifications.

● Outbound call assist requests will be placed through the Receptionville app– and the confirmation messages from our outbound call team will be available in Receptionville

● If you have a HIPAA compliant scheduling tool that our Receptionists can access without a login, they can schedule appointments for your callers.

We absolutely do! Spanish bilingual service is included with every receptionist service account at no additional cost. Whether Spanish-speaking callers are common or occasional to your business, we provide customizable options to ensure exceptional experiences for your Spanish and English-speaking callers.